Shipping policy

Delivery guarantee

Items marked with Delivery guarantee are assured to arrive by the estimated delivery date. For full details please refer to the rules section.

▶︎ Guaranteed delivery

Your items are assured to arrive by estimated delivery date.

▶︎ Delay coverage• 

If your order is delayed, you're entitled to apply for a coupon code via the Order details page. • Once your application is successful, you'll be issued the coupon code and notified by email. • You can check your coupon codes by visiting Account > Coupons.

▶︎ Coupon code usage• T

he coupon code is valid for 60 calendar days from issue. • It's applicable on all non-virtual items on AliExpress. • It can be used on any order amount that's higher than the coupon code value.

Rules• 

The value of this coupon code is shown on the order details page corresponding to your delayed order. • One coupon code is applicable per order, including a single order of multiple items delivered in multiple packages. • Only items marked with on-time guarantee qualify for this coupon code. • The estimated delivery date for an order is indicated on the order details page with a time countdown. For any further questions regarding the delivery times, you can contact our Help Center. • If your application for a coupon code is unsuccessful, you can re-apply as long as you meet the indicated application conditions. • Any delayed order that's canceled doesn't qualify for coupon code compensation.